Senior ServiceNow Administrator – Automation & ITOM

GEHA Health; United States; Remote; USD 109,000 - 153,000; Full time

Benefits offered by this job

Competitive pay ranges

Incentive plan

Health/Vision/Dental benefits day one

401(k) retirement plan with company匹配

Well-being program

Paid Time Off

Community enrichment time

Life and disability insurance

Job summary

G.E.H.A is seeking a Senior ServiceNow Administrator to manage day-to-day platform administration, upgrades, and complex solutions including ITOM, CMDB, and AI-driven enhancements. This remote role requires strong scripting, catalog development, and cross-team collaboration.

You will mentor teammates, translate roadmaps into scalable configurations, and uphold governance and security standards while driving platform health and release quality.

Qualifications

• Six or more years of progressive ServiceNow administration, development, implementation, or consulting experience.
• Advanced hands-on experience administering and configuring ServiceNow in a production enterprise environment.
• Experience building catalog solutions, flows, scripts, integrations, reports, dashboards, and other business-required platform enhancements.
• Strong working knowledge of JavaScript and common ServiceNow development and troubleshooting tools.
• ServiceNow Certified System Administrator (preferred) and related certifications.

Responsibilities

• Provide day-to-day administration, monitoring, maintenance, and production support for the ServiceNow platform.
• Triage and resolve platform incidents, service requests, defects, access needs, user questions, and assigned enhancement work.
• Configure and maintain users, groups, roles, forms, lists, notifications, and other core platform functions.
• Build and maintain Service Catalog items, record producers, order guides, and related workflows.
• Create reports, dashboards, knowledge content, and user-facing platform experiences.
• Lead troubleshooting of complex application, workflow, integration, performance, access, scripting, and data issues.

Skills

ServiceNow Administration

Platform Support

JavaScript scripting

ITOM

CMDB

Flow Designer

IntegrationHub

ATF

AI capabilities

Education

Bachelor’s degree in Information Technology or related field

Tools

ServiceNow

Flow Designer

IntegrationHub

Job description

G.E.H.A is seeking a Senior ServiceNow Administrator to manage day-to-day platform administration, upgrades, and complex solutions including ITOM, CMDB, and AI-driven enhancements. This remote role requires strong scripting, catalog development, and cross-team collaboration.

You will mentor teammates, translate roadmaps into scalable configurations, and uphold governance and security standards while driving platform health and release quality.