Senior ServiceNow Administrator NEW!

Dutech Systems; Austin (TX); On-site; USD 120,000 - 155,000; Full time

Job summary

Dutech Systems is seeking a Senior ServiceNow Administrator to join our Austin, TX team on a contracted basis. You will manage the ServiceNow platform across ITSM modules, drive enhancements, and collaborate with IT and business stakeholders to deliver scalable solutions.

You will lead upgrades, develop workflows, and mentor junior admins while ensuring data quality and governance across CMDB and related modules.

Qualifications

• 5+ years of ServiceNow administration experience.
• Strong hands-on experience with ServiceNow ITSM.
• Experience with configuration, workflows, scripting, and automation.
• Strong knowledge of CMDB, Incident, Problem, Change, Service Catalog, and Knowledge Management.
• Experience with Business Rules, Client Scripts, UI Policies, ACLs, Notifications, and Flow Designer.
• Experience with ServiceNow integrations and REST/SOAP APIs.
• Experience supporting ServiceNow upgrades, releases, testing, and deployments.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Responsibilities

• Manage and administer the ServiceNow platform and enterprise applications.
• Configure and support Incident, Problem, Change, Service Catalog, Knowledge, and CMDB modules.
• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, workflows, notifications, and reports.
• Lead ServiceNow enhancements, upgrades, patches, testing, and deployments.
• Gather requirements from business stakeholders and translate them into scalable ServiceNow solutions.
• Develop and maintain integrations using REST/SOAP APIs and other integration technologies.
• Manage CMDB configuration items, relationships, data quality, and governance.
• Troubleshoot complex ServiceNow issues and provide advanced technical support.
• Review existing processes and recommend automation and platform improvements.
• Work closely with developers, IT teams, vendors, and business stakeholders.
• Maintain technical documentation, configuration standards, and platform procedures.
• Ensure ServiceNow implementations follow security, governance, and best-practice standards.
• Mentor junior administrators and provide technical guidance when required.

Skills

ServiceNow ITSM

Incident Management

Problem Management

Change Management

Service Catalog

CMDB

Flow Designer

Workflows

Business Rules

Client Scripts

UI Policies

ACLs

REST APIs

SOAP APIs

Integrations

ServiceNow Upgrades

Automation

Troubleshooting

Platform Governance

Job description

Senior ServiceNow Administrator

Austin,TX

DatePosted : 9/29/2026 8:18:00 AM

JobNumber : DTS1017187827

JobType : Contract

Skills: Senior ServiceNow Administration | ServiceNow ITSM | Incident | Problem | Change | Service Catalog | CMDB | Flow Designer | Workflows | Business Rules | Client Scripts | UI Policies | ACLs | REST/SOAP APIs | Integrations | ServiceNow Upgrades | Automation | Troubleshooting | Platform Governance

Job Description

• Manage and administer the ServiceNow platform and enterprise applications.


• Configure and support Incident, Problem, Change, Service Catalog, Knowledge, and CMDB modules.


• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, workflows, notifications, and reports.


• Lead ServiceNow enhancements, upgrades, patches, testing, and deployments.


• Gather requirements from business stakeholders and translate them into scalable ServiceNow solutions.


• Develop and maintain integrations using REST/SOAP APIs and other integration technologies.


• Manage CMDB configuration items, relationships, data quality, and governance.


• Troubleshoot complex ServiceNow issues and provide advanced technical support.


• Review existing processes and recommend automation and platform improvements.


• Work closely with developers, IT teams, vendors, and business stakeholders.


• Maintain technical documentation, configuration standards, and platform procedures.


• Ensure ServiceNow implementations follow security, governance, and best-practice standards.


• Mentor junior administrators and provide technical guidance when required.

Required Skills & Qualifications

• 5+ years of ServiceNow administration experience.


• Strong hands‑on experience with ServiceNow ITSM.


• Experience with ServiceNow configuration, workflows, scripting, and automation.


• Strong knowledge of CMDB, Incident, Problem, Change, Service Catalog, and Knowledge Management.


• Experience with Business Rules, Client Scripts, UI Policies, ACLs, Notifications, and Flow Designer.


• Experience with ServiceNow integrations and REST/SOAP APIs.


• Experience supporting ServiceNow upgrades, releases, testing, and deployments.


• Strong analytical, troubleshooting, communication, and stakeholder‑management skills.