Senior Service Sales Pro — Remote Impact in Diagnostics

Leica Biosystems; Baltimore (MD); On-site; USD 85,000 - 104,000; Full time

Job summary

Leica Biosystems is seeking a Senior Inside Sales Representative, Service, to drive revenue in a North America territory with a remote work option. You will manage renewals, convert time-and-material customers to contracts, and capture demand as instruments transition out of warranty.

Lead forecasting and collaborate with Field Service Engineers to ensure exceptional customer outcomes. The role requires a Bachelor’s degree with 2+ years in sales or a Master’s with 0–2 years, experience with CRM

Qualifications

• Bachelor’s degree with 2+ years of experience in sales.
• Experience managing a sales pipeline toward revenue targets.
• Foundational negotiation skills, including pricing and service scope discussions.
• Experience using CRM tools (e.g., Salesforce) and ERP systems (e.g., SAP, Oracle), with proficiency in Microsoft Office.

Responsibilities

• Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle.
• Support contract renewal and penetration by engaging customers ahead of warranty expiration and converting time-and-material accounts to contract coverage.
• Translate customer needs into value-based solutions by positioning service offerings in terms of uptime, risk mitigation, and total cost of ownership.
• Execute territory plans and maintain forecasting using CRM and quoting tools to manage pipeline, track performance, and support accurate forecasts.
• Partner cross-functionally with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience.

Skills

Sales pipeline management

Negotiation

CRM (Salesforce)

Microsoft Office

Education

Bachelor's degree

Master's degree

Tools

Salesforce

SAP

Oracle

Job description

Leica Biosystems is seeking a Senior Inside Sales Representative, Service, to drive revenue in a North America territory with a remote work option. You will manage renewals, convert time-and-material customers to contracts, and capture demand as instruments transition out of warranty.

Lead forecasting and collaborate with Field Service Engineers to ensure exceptional customer outcomes. The role requires a Bachelor’s degree with 2+ years in sales or a Master’s with 0–2 years, experience with CRM