Senior Service Manager – Single-Family Rentals

Progress Residential LP; Las Vegas (NV); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Benefits package

Generous PTO

Professional development

Culture of recognition

Résumé du poste

Progress Residential in Las Vegas, NV is seeking a Service Manager to lead open service jobs and preventive maintenance for occupied single-family homes. You will oversee a regional team, coordinate with vendors, and ensure timely, high-quality repairs while maintaining resident satisfaction.

The role emphasizes training, safety, cost control, and adherence to HUD/HQS standards, with strong collaboration with the Service Director, Portfolio Operations Director, tenants, and authorities.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent.
• High School Diploma or equivalent required
• EPA certified to handle refrigerants
• Valid Driver's License required

Responsabilités

• Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes
• Monitor and manages response times, resident satisfaction and the overall productivity and efficiency within their portfolio
• Review schedules and approves third party vendors, vendor pricing, resident charge backs and invoices for completed work
• Provides technical support to service technicians to ensure proper diagnosis and repair of all service jobs
• Ensure that all required training is completed in a timely manner for self and all team members supervised
• Follow-up on service orders to ensure resident satisfaction with the work completed

Connaissances

MS Office

Excel

SalesForce

Yardi

Vendor management

Formation

High School Diploma

Outils

MS Office Suite

SalesForce

Yardi

Description du poste

Progress Residential in Las Vegas, NV is seeking a Service Manager to lead open service jobs and preventive maintenance for occupied single-family homes. You will oversee a regional team, coordinate with vendors, and ensure timely, high-quality repairs while maintaining resident satisfaction.

The role emphasizes training, safety, cost control, and adherence to HUD/HQS standards, with strong collaboration with the Service Director, Portfolio Operations Director, tenants, and authorities.