Residential Service Manager - Single-Family Homes

Progress Residential PM Holdings, LLC; Georgia; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Generous time off

Ongoing learning and development

Culture that celebrates you

Job summary

Progress Residential is seeking a Service Manager to lead the service and maintenance operations for occupied single-family homes across a regional portfolio. You will oversee open service orders, ensure timely resolutions, and drive resident satisfaction.

Ideal candidates bring 5+ years of property operations experience, vendor management, and strong leadership skills to a fast-paced team committed to safety and compliance.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multi-family or single-family housing.
• Strong customer service and communication skills.
• Knowledge of housing compliance and vendor management.

Responsibilities

• Manage open service jobs and preventative maintenance for occupied homes.
• Lead and supervise the service team in a specified region.
• Review vendor pricing, invoices, and scopes of work.
• Provide technical support to service technicians for proper diagnostics.

Skills

Customer service

Team leadership

Communication

Scheduling

Problem solving

Education

High School Diploma or equivalent

Tools

SalesForce

Yardi

MS Office

Job description

Progress Residential is seeking a Service Manager to lead the service and maintenance operations for occupied single-family homes across a regional portfolio. You will oversee open service orders, ensure timely resolutions, and drive resident satisfaction.

Ideal candidates bring 5+ years of property operations experience, vendor management, and strong leadership skills to a fast-paced team committed to safety and compliance.