Property Service Manager — Lead Maintenance & Resident Care

Progress Residential, L.P.; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Package

Generous Time Off

Job summary

Progress Residential is seeking a Service Manager to lead the Service team, overseeing open service jobs and preventative maintenance for occupied single-family homes. You will supervise vendors, ensure timely resolutions, and monitor resident satisfaction.

The role requires strong leadership, knowledge of building trades, and experience with housing standards such as HUD/HQS. You will drive efficiency, safety, and cost controls across your area.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.

Responsibilities

• Demonstrate working knowledge of lease documents and resident rules and regulations.
• Manage service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes.
• Monitor and manage response times, resident satisfaction and portfolio productivity.

Skills

Property management

Vendor management

Customer service

Budgeting

MS Excel

Yardi

SalesForce

Education

High School Diploma or equivalent

Tools

MS Office

Yardi

SalesForce

Job description

Progress Residential is seeking a Service Manager to lead the Service team, overseeing open service jobs and preventative maintenance for occupied single-family homes. You will supervise vendors, ensure timely resolutions, and monitor resident satisfaction.

The role requires strong leadership, knowledge of building trades, and experience with housing standards such as HUD/HQS. You will drive efficiency, safety, and cost controls across your area.