Service Manager - Property Care & Maintenance Leader

Progress Residential, LLC; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Generous PTO and holidays

Ongoing learning & development

Culture that recognizes and supports

Job summary

Progress Residential, LLC is seeking a Service Manager to lead service, operations and maintenance for occupied single-family rental homes. You will oversee service requests, coordinate with vendors, monitor response times and resident satisfaction, and drive cost-efficient maintenance in your portfolio.

You will manage inspections, ensure safety compliance, support maintenance staff, and collaborate with leadership to uphold Progress Residential’s standards and service quality.

Qualifications

• Minimum 5 years of experience in service, operations and maintenance in multi-family/single-family housing or equivalent.
• EPA certified to handle refrigerants.
• Valid Driver's License and ability to work flexible hours including some weekends/evenings.

Responsibilities

• Manage service jobs and preventative maintenance for occupied homes.
• Lead and supervise service team across geographic area.
• Review vendor bids, pricing, and invoices; ensure timely completion of work.
• Provide technical support to service technicians and ensure proper diagnostics.
• Ensure safety training and compliance across properties.

Skills

Customer service

Communication

Vendor management

Project management

MS Office / Excel

Leadership

Multitasking

Education

High School Diploma or equivalent

EPA refrigerants certification

Tools

Salesforce

Yardi

Microsoft Excel

Job description

Progress Residential, LLC is seeking a Service Manager to lead service, operations and maintenance for occupied single-family rental homes. You will oversee service requests, coordinate with vendors, monitor response times and resident satisfaction, and drive cost-efficient maintenance in your portfolio.

You will manage inspections, ensure safety compliance, support maintenance staff, and collaborate with leadership to uphold Progress Residential’s standards and service quality.