Residential Service Manager — Maintenance & Guest Experience

Progress Residential®; Tampa (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous PTO and holidays

Ongoing learning & development

Job summary

Progress Residential seeks a Service Manager to lead the maintenance and service operations for occupied single-family rental homes. You will supervise a region-wide team, oversee open service jobs, and coordinate with vendors to meet resident expectations.

You will drive timely resolutions, monitor performance metrics, ensure safety and compliance with HUD/HQS where applicable, and mentor staff while managing a fleet and inspections program.

Qualifications

• 5 or more years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.
• Available to work flexible hours which may include some weekends and evenings.
• Experience coordinating with vendors and understanding cost estimates.

Responsibilities

• Demonstrate a working knowledge of lease documents and resident rules and regulations.
• Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes.
• Monitor and manages response times, resident satisfaction and portfolio productivity.
• Review schedules and approves third party vendors, vendor pricing, resident charge backs and invoices for completed work.
• Provides technical support to service technicians to ensure proper diagnosis and repair of all service jobs.
• Ensure training is completed timely for the service team and compliant with training programs.

Skills

Service management

Vendor management

Customer service

Electrical/Plumbing/HVAC knowledge

Budgeting

Education

High School Diploma or equivalent

Tools

Salesforce

Yardi

MS Office / Excel

Job description

Progress Residential seeks a Service Manager to lead the maintenance and service operations for occupied single-family rental homes. You will supervise a region-wide team, oversee open service jobs, and coordinate with vendors to meet resident expectations.

You will drive timely resolutions, monitor performance metrics, ensure safety and compliance with HUD/HQS where applicable, and mentor staff while managing a fleet and inspections program.