Service Manager, Residential Property Care & Operations

Progress Residential®; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Generous time off

Ongoing learning and development

Culture that celebrates you

Job summary

Progress Residential is seeking a Service Manager to lead the open-service jobs and preventative maintenance for occupied single-family rental homes. You will oversee a regional team, coordinate with vendors, and ensure timely, high-quality service to residents.

Responsibilities include supervising technicians, training compliance, cost control, and maintaining safety standards across properties. A proactive, customer-focused leader will thrive in our people-first culture.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.
• Available to work flexible hours including some weekends and evenings.
• Able to review and understand cost estimates and scopes of work in line with current labor rates.
• Proficient communication with General and Sub-Contractors on scope, price and schedule.
• Experience managing multiple contractors/crews across locations.
• Knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation systems.

Responsibilities

• Demonstrate knowledge of lease documents and resident rules and regulations.
• Manage service jobs to provide excellent service and timely resolutions for residents in occupied homes.
• Monitor response times, resident satisfaction, and portfolio productivity.
• Review vendor pricing and invoices for completed work.
• Provide technical support to service technicians for proper diagnosis and repair.
• Ensure training is completed timely for team members and supervise accordingly.
• Follow up on service orders to ensure resident satisfaction and resolve issues.
• Oversee housing inspections to improve resident satisfaction and control costs.
• Coordinate activities to maximize process efficiency and ensure safety policies are followed.
• Develop positive relationships with local market team members and Housing Authorities.

Skills

Service management

Operations management

Maintenance

Vendor management

Customer service

MS Office

Excel

SalesForce

Yardi

Communication skills

Budgeting & cost estimates

Education

High School Diploma

Tools

SalesForce

Yardi

Excel

Job description

Progress Residential is seeking a Service Manager to lead the open-service jobs and preventative maintenance for occupied single-family rental homes. You will oversee a regional team, coordinate with vendors, and ensure timely, high-quality service to residents.

Responsibilities include supervising technicians, training compliance, cost control, and maintaining safety standards across properties. A proactive, customer-focused leader will thrive in our people-first culture.