Senior Service Manager – Fire & Security Operations

Sciens Building Solutions; Pompano Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401(k) matching

Disability insurance

Medical, dental, and vision

Life insurance

Company vehicle

Cell phone and laptop

Tuition reimbursement

Career development

Job summary

SciensBuilding Solutions is seeking a Service Manager to lead a service team and back-office staff, driving high customer satisfaction as the division grows within a national organization.

The role requires managing service, warranty, and emergency jobs, budgeting, and coordinating with customers, vendors, and installers to meet goals and maximize profitability. Strong leadership and NFPA/Osha knowledge are essential.

Qualifications

• Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment.
• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
• Strong understanding of Profit and Loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
• Valid driver’s license.
• Must be able to pass a background check and drug screening.
• Able to work independently.
• Excellent organizational, decision-making, and communication skills.
• Proficient in NFPA codes and standards.
• Strong computer skills; proficient at Microsoft Office.
• Knowledge of OSHA safety standards.

Responsibilities

• Manage the service department of assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Responsible for executing service inspections on time and resolution of system deficiencies.
• Responsible for developing a budget and meeting revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Responsible for delivering projects within the original budgeted cost.
• Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.
• Responsible for efficient asset management, such as inventory and company service vehicles.
• Responsible for building a high-performance culture to include annual performance reviews and development initiatives.
• Responsible for manpower planning and allocation.
• Responsible in part for customer satisfaction and cash collections.
• Works closely with the sales and installation teams to support the growth and profitability of the Division.
• Responsible for control and calibration of inspection, measuring, and testing equipment.
• Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

Skills

Leadership

Budgeting

Customer communication

Team development

P&L knowledge

OSHA safety

NFPA codes

Vendor coordination

Education

NICET Level II

Tools

Microsoft Office

Job description

SciensBuilding Solutions is seeking a Service Manager to lead a service team and back-office staff, driving high customer satisfaction as the division grows within a national organization.

The role requires managing service, warranty, and emergency jobs, budgeting, and coordinating with customers, vendors, and installers to meet goals and maximize profitability. Strong leadership and NFPA/Osha knowledge are essential.