Senior Service Manager

Fire Safe Protection Services; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Sciens Building Solutions is seeking a Senior Service Manager to lead our service team and support a growing division within a national organization. You will supervise technicians and coordinators, manage scheduling, execution, billing and completion of service, warranty and emergency jobs, and drive revenue and margins while upholding safety standards.

This role requires strong leadership, budgeting, and communication skills to build a high‑performing culture that ensures excellent customer

Qualifications

• Experience leading service teams in fire detection/protection or security sectors.
• Strong knowledge of NFPA codes and safety standards.
• Proven ability to manage budgets and drive profitability.

Responsibilities

• Manage the service department of assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Participate in the development of and manage the departmental budget.
• Meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Responsible for executing monthly financial performance analysis.
• Report the information in an effective manner to management and takes corrective action as needed.
• Efficiently manage assets, such as inventory and company service vehicles.
• Build and maintain a high-performance culture to include annual performance reviews and development initiatives.
• Responsible for manpower planning and allocation.
• Ensure customer satisfaction and cash collections.
• Collaborate with the sales and installation teams to support the growth and profitability of the Division.
• Ensure all employees embrace our safety culture and comply with all safety initiatives.

Skills

Service management

Leadership

Communication

NFPA codes

OSHA safety standards

Tools

Microsoft Office

Job description

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking a Senior Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

WHAT YOU'LL BE DOING (and doing well!)

• Manage the service department of assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Participate in the development of and manage the departmental budget.
• Meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Responsible for executing monthly financial performance analysis.
• Report the information in an effective manner to management and takes corrective action as needed.
• Efficiently manage assets, such as inventory and company service vehicles.
• Build and maintain a high-performance culture to include annual performance reviews and development initiatives.
• Responsible for manpower planning and allocation.
• Ensure customer satisfaction and cash collections.
• Collaborate with the sales and installation teams to support the growth and profitability of the Division.
• Ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU

• Five or more years of experience in a service manager role within the fire detection, fire protection, or security environment.
• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
• Advanced understanding of Profit and Loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
• Able to work independently.
• Excellent organizational, decision-making, and communication skills.
• Proficient in NFPA codes and standards.
• Strong computer skills; proficient at Microsoft Office.
• Knowledge of OSHA safety standards.
• NICET Level III preferred.

WHAT WE'RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities.
• Tuition reimbursement.

Thank you for considering a career with Sciens Building Solutions! We’re excited about your interest in joining our team and look forward to learning more about you.

Sciens is Latin for \"knowledgeable and skilled.\" We take that definition to heart by using our collective experience to do meaningful work in the world- protect people and property through sophisticated life safety, security, communication and electrical systems.