Service Operations Leader – Fire & Security Systems

WSA Systems Boca LLC; Pompano Beach (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401(k) matching

Short/long-term disability

Medical, dental, vision plans

Life insurance

Company vehicle

Professional career development

Tuition reimbursement

Job summary

Sciens Building Solutions is seeking a Service Manager to drive high customer satisfaction and lead a service and back-office team during exciting growth. The ideal candidate will own the Division service management, with experience in fire detection, protection, security, and electrical systems.

The role demands strong leadership, effective communication with diverse stakeholders, and a focus on budget, revenue, and gross margin targets within a national organization.

Qualifications

• Experience in a service operations management role in fire detection/protection/security.
• Strong communication with leadership, regional staff, customers, and vendors.
• Proven leadership with ability to build a high-performing team.
• Knowledge of NFPA codes and standards.
• Understanding of P&L and financial drivers.
• Valid driver’s license; ability to pass background check and drug screening.
• Ability to work independently and stay organized.

Responsibilities

• Manage the service department of the assigned Division.
• Supervise, train, and develop all branch associates.
• Schedule, execute, billing and completion of service, warranty, and emergency jobs.
• Execute service inspections on time and resolve deficiencies.
• Develop a budget and meet revenue and gross margin targets.
• Communicate with customers, vendors, subcontractors to meet goals.
• Deliver projects within budget; perform monthly financial performance analysis.
• Report information to management and take corrective action as needed.
• Efficient asset management (inventory, service vehicles).
• Build a high-performance culture with annual reviews and development initiatives.
• Manpower planning and allocation; support growth of the division.
• Support customer satisfaction and cash collections; collaborate with sales/installation teams.
• Control and calibration of inspection, measuring, testing equipment.
• Ensure safety culture and compliance with safety initiatives.
• Knowledge of OSHA standards; NICET preferred.

Skills

Leadership

Communication

Team building

Financial awareness

Project coordination

Education

NICET Level II (preferred)

Tools

Microsoft Office

Job description

Sciens Building Solutions is seeking a Service Manager to drive high customer satisfaction and lead a service and back-office team during exciting growth. The ideal candidate will own the Division service management, with experience in fire detection, protection, security, and electrical systems.

The role demands strong leadership, effective communication with diverse stakeholders, and a focus on budget, revenue, and gross margin targets within a national organization.