Senior Service Manager — Fire & Security Leader

Fire Safe Protection Services; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Sciens Building Solutions is seeking a Senior Service Manager to lead our service team and support a growing division within a national organization. You will supervise technicians and coordinators, manage scheduling, execution, billing and completion of service, warranty and emergency jobs, and drive revenue and margins while upholding safety standards.

This role requires strong leadership, budgeting, and communication skills to build a high‑performing culture that ensures excellent customer

Qualifications

• Experience leading service teams in fire detection/protection or security sectors.
• Strong knowledge of NFPA codes and safety standards.
• Proven ability to manage budgets and drive profitability.

Responsibilities

• Manage the service department of assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Participate in the development of and manage the departmental budget.
• Meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Responsible for executing monthly financial performance analysis.
• Report the information in an effective manner to management and takes corrective action as needed.
• Efficiently manage assets, such as inventory and company service vehicles.
• Build and maintain a high-performance culture to include annual performance reviews and development initiatives.
• Responsible for manpower planning and allocation.
• Ensure customer satisfaction and cash collections.
• Collaborate with the sales and installation teams to support the growth and profitability of the Division.
• Ensure all employees embrace our safety culture and comply with all safety initiatives.

Skills

Service management

Leadership

Communication

NFPA codes

OSHA safety standards

Tools

Microsoft Office

Job description

Sciens Building Solutions is seeking a Senior Service Manager to lead our service team and support a growing division within a national organization. You will supervise technicians and coordinators, manage scheduling, execution, billing and completion of service, warranty and emergency jobs, and drive revenue and margins while upholding safety standards.

This role requires strong leadership, budgeting, and communication skills to build a high‑performing culture that ensures excellent customer