Senior Service Manager

Sciens Building Solutions; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Medical plan

Dental plan

Vision plan

Life insurance

Company car

Tuition reimbursement

Disability insurance

Professional development

Job summary

Sciens Building Solutions seeks a Senior Service Manager to lead a service team and a back-office team, driving high customer satisfaction as the division grows. You will oversee service, warranty, and emergency jobs, manage budgets, and ensure safety compliance across the division in a national organization.

The ideal candidate has 5+ years in service management in fire detection, protection, or security, strong leadership, and solid financial acumen.

Qualifications

• Five or more years of experience as a service manager in fire detection, protection, or security.
• Ability to communicate with leadership, regional staff, customers, and vendors.
• Strong leadership, financial acumen, and safety focus.

Responsibilities

• Manage the service department of the assigned Division.
• Supervise, train, and develop branch associates including technicians, coordinators, billing, and dispatchers.
• Schedule, execute, bill, and complete service, warranty, and emergency jobs.
• Develop and manage the departmental budget and meet revenue/gross margin targets.
• Communicate with customers, vendors, and subcontractors to meet goals.
• Perform monthly financial performance analysis and report to management.

Skills

Team leadership

Budget management

Customer communication

Profit and loss

Staff development

Fire protection knowledge

NFPA standards knowledge

Vendor management

Safety compliance

Education

NICET Level III preferred

Tools

Microsoft Office

Budgeting software

Job description

THE POSITION IN A NUTSHELL

SciensBuilding Solutions is seeking a Senior Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

WHAT YOU’LL BE DOING (and doing well!)

• Manage the service department of assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Participate in the development of and manage the departmental budget
• Meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Responsible for executing monthly financial performance analysis. Report the information in an effective manner to management and takes corrective action as needed.
• Efficiently manage assets, such as inventory and company service vehicles.
• Build and maintain a high-performance culture to include annual performance reviews and development initiatives.
• Responsible for manpower planning and allocation.
• Ensure customer satisfaction and cash collections.
• Collaborate with the sales and installation teams to support the growth and profitability of the Division.
• Ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU

• Five or more years of experience in a service manager role within the fire detection, fire protection, or security environment.
• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
• Advanced understanding of Profit and Loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
• Able to work independently.
• Excellent organizational, decision-making, and communication skills.
• Proficient in NFPA codes and standards.
• Strong computer skills; proficient at Microsoft Office.
• Knowledge of OSHA safety standards.
• NICET Level III preferred.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities.
• Tuition reimbursement.