Service Manager - Fire & Life Safety

Liberty Personnel Services, Inc.; Broomall (PA); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Liberty Personnel Services, Inc. seeks an experienced Service Manager to oversee daily operations of our Fire and Life Safety service division.

You will manage field support teams, coordinating inspection, testing, maintenance, service, repair, and projects to meet safety and client expectations. The role emphasizes leadership, budget and schedule governance, compliance with NFPA standards, and strong communication across field, sales, and program management to drive efficiency and customer

Qualifications

• Minimum 5 years of experience in a management or operations role within the Fire and Life Safety industry.
• Proven ability to manage multidisciplinary teams and coordinate large-scale service operations.
• Strong understanding of Fire and Life Safety Systems (fire alarm, sprinkler, suppression).
• Working knowledge of NFPA standards (NFPA 25, 72, and 20) and applicable building/fire codes.
• Demonstrated experience managing budgets, schedules, and operational performance.
• Excellent communication, leadership, and problem-solving skills.
• NICET Level II in Fire Alarm Systems (minimum required).

Responsabilités

• Supervise and provide leadership to field technicians.
• Foster accountability, teamwork, and continuous improvement across the service team.
• Serve as a liaison between the field, sales, and program management teams to ensure smooth coordination and communication.
• Oversee scheduling, dispatch, and workflow management, ensuring efficient utilization of resources.
• Monitor project timelines, backlog, and deliverables to maintain on-time performance and customer satisfaction.
• Ensure compliance with applicable codes, standards, and customer specifications for all Fire and Life Safety Systems.
• Coordinate and monitor field productivity, quality control, and safety compliance.

Connaissances

Leadership

Operations management

Fire & Life Safety

NFPA standards

Budgeting

Communication

NICET Level II

Formation

NICET Level II in Fire Alarm Systems

Description du poste

We are seeking an experienced Service Manager to oversee daily operations and ensure excellence across our Fire and Life Safety service division. This role will manage field support teams, ensuring smooth coordination of inspection, testing, maintenance, service, repair, and project activities. The Service Manager will drive operational efficiency, customer satisfaction, and adherence to company goals, standards, and budgets.

Key Responsibilities:

Leadership & Management

• Supervise and provide leadership to field technicians.
• Foster a culture of accountability, teamwork, and continuous improvement across the service team.
• Serve as a liaison between the field, sales, and program management teams to ensure smooth coordination and communication.
• Oversee scheduling, dispatch, and workflow management, ensuring efficient utilization of resources.
• Monitor project timelines, backlog, and deliverables to maintain on-time performance and customer satisfaction.
• Ensure compliance with applicable codes, standards, and customer specifications for all Fire and Life Safety Systems.
• Coordinate and monitor field productivity, quality control, and safety compliance.

Qualifications:

• Minimum 5 years of experience in a management or operations role within the Fire and Life Safety industry.
• Proven ability to manage multidisciplinary teams and coordinate large-scale service operations.
• Strong understanding of Fire and Life Safety Systems (fire alarm, sprinkler, suppression, and related systems).
• Working knowledge of NFPA standards (including NFPA 25, 72, and 20) and applicable building/fire codes.
• Demonstrated experience managing budgets, schedules, and operational performance.
• Excellent communication, leadership, and problem-solving skills.
• NICET Level II in Fire Alarm Systems (minimum required).