Service Supervisor - Fire & Life Safety Customer Lead

Elite Fire Safety LLC; Novi (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary based on quals

Paid time off and holidays

401(k) matching

Short/long-term disability

Medical, dental, and vision plans

Life insurance

Career development opportunities

Tuition reimbursement

Job summary

Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure satisfaction and a positive reputation. The role oversees scheduling of preventive maintenance, testing, and emergency calls, and collaborates with the Service Manager to achieve departmental goals.

You will mentor team members, manage on-call and subcontractor schedules, and ensure timely, accurate billings while meeting all contractual obligations.

Qualifications

• Customer service experience in fire and life safety is preferred.
• Strong organizational and multitasking abilities are essential.
• Proven ability to train and mentor team members.

Responsibilities

• Provide mentoring and training of assigned team members.
• Manage on-call, vacation, and subcontractor schedules.
• Oversee daily service team activities to meet standards of excellence.
• Coordinate with finance to ensure accurate and timely billings.
• Ensure compliance with service contracts, emergency calls, and monitoring agreements.
• Provide feedback to Service Manager to set department goals.
• Review monitoring reports daily to flag issues and implement preventative actions.
• Assist with remote programming events such as code changes and updates.

Skills

Customer service

Organizational skills

Multitasking

Calm under pressure

Communication

Mentoring

Education

High school diploma or equivalent

Job description

Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure satisfaction and a positive reputation. The role oversees scheduling of preventive maintenance, testing, and emergency calls, and collaborates with the Service Manager to achieve departmental goals.

You will mentor team members, manage on-call and subcontractor schedules, and ensure timely, accurate billings while meeting all contractual obligations.