Service Division Lead - Fire & Security Leadership

Sciens Building Solutions; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Medical plan

Dental plan

Vision plan

Life insurance

Company car

Tuition reimbursement

Disability insurance

Professional development

Job summary

Sciens Building Solutions seeks a Senior Service Manager to lead a service team and a back-office team, driving high customer satisfaction as the division grows. You will oversee service, warranty, and emergency jobs, manage budgets, and ensure safety compliance across the division in a national organization.

The ideal candidate has 5+ years in service management in fire detection, protection, or security, strong leadership, and solid financial acumen.

Qualifications

• Five or more years of experience as a service manager in fire detection, protection, or security.
• Ability to communicate with leadership, regional staff, customers, and vendors.
• Strong leadership, financial acumen, and safety focus.

Responsibilities

• Manage the service department of the assigned Division.
• Supervise, train, and develop branch associates including technicians, coordinators, billing, and dispatchers.
• Schedule, execute, bill, and complete service, warranty, and emergency jobs.
• Develop and manage the departmental budget and meet revenue/gross margin targets.
• Communicate with customers, vendors, and subcontractors to meet goals.
• Perform monthly financial performance analysis and report to management.

Skills

Team leadership

Budget management

Customer communication

Profit and loss

Staff development

Fire protection knowledge

NFPA standards knowledge

Vendor management

Safety compliance

Education

NICET Level III preferred

Tools

Microsoft Office

Budgeting software

Job description

Sciens Building Solutions seeks a Senior Service Manager to lead a service team and a back-office team, driving high customer satisfaction as the division grows. You will oversee service, warranty, and emergency jobs, manage budgets, and ensure safety compliance across the division in a national organization.

The ideal candidate has 5+ years in service management in fire detection, protection, or security, strong leadership, and solid financial acumen.