HVAC Dispatch Coordinator - On-Site

Heart Heating Cooling Plumbing & Electric; Denver (CO); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) matching up to 4%

Dental insurance for you and your</n>y

Health insurance for you and your</n>y

Vision insurance for you and your</n>y

Laptop

Cell phone

Monthly Breakfast

Team Events

Ongoing training

Job summary

Heart Heating, Cooling, Plumbing, and Electric in Denver, CO is seeking a Call Center Dispatcher to coordinate customer service needs and schedule technicians. This role requires entering data into the company system and maintaining clear status updates with all parties involved in service work.

Responsibilities include dispatching service calls, managing technicians, and ensuring efficient daily operations.

Qualifications

• Background check and drug test required.

Responsibilities

• Manage the dispatch board to keep field personnel on the move and generate revenue.
• Dispatch service calls to ensure maximum scheduling efficiency and customer satisfaction.
• Effectively manage technicians to ensure they arrive at their designated appointments.
• Make sure that the phone is answered appropriately.
• Monitor incoming e-mails and other leads for new contacts and respond quickly.
• Ensure the appropriate technician is sent to each appointment matching client needs.

Skills

Supervision

Customer Service

Dispatching

Scheduling

Phone Etiquette

Job description

Heart Heating, Cooling, Plumbing, and Electric in Denver, CO is seeking a Call Center Dispatcher to coordinate customer service needs and schedule technicians. This role requires entering data into the company system and maintaining clear status updates with all parties involved in service work.

Responsibilities include dispatching service calls, managing technicians, and ensuring efficient daily operations.