Senior Service Advisor: Customer Experience & Tech Liaison

Lithia Motors; Farmington Hills (MI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Short and long-term Disability

Paid Life Insurance

Job summary

Suburban Toyota Farmington Hills is seeking an experienced Service Advisor to manage repair orders from start to finish, set accurate expectations, and serve as the essential link between customers and technicians.

The ideal candidate has proven service writing experience and outstanding communication skills, with a background in automotive service a plus. This role offers medical, dental, and vision plans, 401(k), paid holidays, PTO, and other benefits.

Qualifications

• Proven experience as a Service Writer or Service Advisor.
• Background as an automotive technician is a plus.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Initiate service and repair orders based on customer concerns and vehicle performance.
• Verify warranty and service contract coverage.
• Build accurate repair estimates including labor, parts, and deductibles.
• Communicate service needs clearly to both customers and technicians.
• Keep customers informed throughout the repair process—status, costs, and service timelines.
• Maintain detailed and up-to-date customer records.
• Promote current service specials and build long-term customer relationships.

Skills

Service writing

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

Job description

Suburban Toyota Farmington Hills is seeking an experienced Service Advisor to manage repair orders from start to finish, set accurate expectations, and serve as the essential link between customers and technicians.

The ideal candidate has proven service writing experience and outstanding communication skills, with a background in automotive service a plus. This role offers medical, dental, and vision plans, 401(k), paid holidays, PTO, and other benefits.