Service Advisor | Customer Care & Repair Liaison

Temecula Valley Toyota; Temecula (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

401(k)

Company-paid vacation

Wellness program

Job summary

Temecula Valley Toyota is seeking an enthusiastic Service Advisor who serves as the key communication link between customers and technicians. This role is vital for arranging high-quality service and managing customer expectations effectively.

The ideal candidate will have prior experience in a dealership setting, strong communication skills, and a passion for exceptional customer service. We offer competitive pay along with health benefits, 401(k), and paid vacation.

Qualifications

• Automotive Dealership Service Advisor experience required.
• Ability to handle customer satisfaction scores from previous employers.
• Broad knowledge of automotive mechanical/electrical systems.

Responsibilities

• Maintain excellent Customer Satisfaction Index (CSI).
• Assist customers with service needs for their vehicle.
• Schedule service for customers accurately and promptly.

Skills

Excellent communication skills

Customer service skills

Problem-solving skills

Attention to detail

Technical knowledge

Bilingual (preferred)

Education

High school diploma or GED

Post-secondary automotive training

Tools

ADP/CDK computer program

Job description

Temecula Valley Toyota is seeking an enthusiastic Service Advisor who serves as the key communication link between customers and technicians. This role is vital for arranging high-quality service and managing customer expectations effectively.

The ideal candidate will have prior experience in a dealership setting, strong communication skills, and a passion for exceptional customer service. We offer competitive pay along with health benefits, 401(k), and paid vacation.