Automotive Service Advisor — Customer Experience Champion

L0418 Suburban Cadillac of Plymouth; Plymouth (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid holidays

Disability coverage

Life insurance

401(k) plan

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Suburban Plymouth Cadillac in Plymouth, MI, seeks an experienced Service Advisor to guide customers from check-in to repair completion, coordinating with technicians and service writers to ensure accurate, timely repairs.

You will verify warranty coverage, prepare estimates, and communicate clearly about costs, timelines, and next steps, while building lasting relationships through friendly, professional service.

Qualifications

• Proven experience as a Service Writer or Service Advisor.
• Valid driver's license and clean driving record.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Initiate service and repair orders based on customer concerns.
• Verify warranty and service contract coverage.
• Build accurate repair estimates including labor, parts, and deductibles.
• Communicate service needs clearly to customers and technicians.
• Keep customers informed on status, costs, and timelines.
• Promote current service specials and build long-term relationships.

Skills

Customer service

Communication

Multitasking

Attention to detail

Warranty knowledge

Driver's license

Education

High school diploma or equivalent

Job description

Suburban Plymouth Cadillac in Plymouth, MI, seeks an experienced Service Advisor to guide customers from check-in to repair completion, coordinating with technicians and service writers to ensure accurate, timely repairs.

You will verify warranty coverage, prepare estimates, and communicate clearly about costs, timelines, and next steps, while building lasting relationships through friendly, professional service.