Senior Service Advisor - Customer-First Auto Care

Suburban Honda; Farmington Hills (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Suburban Honda Farmington Hills is seeking an experienced Service Advisor to manage the customer experience from intake to completion. You will coordinate repair orders, verify warranty coverage, and communicate clearly with customers and technicians to ensure accurate estimates and timely service.

The role emphasizes strong customer service, effective communication, and the ability to manage multiple priorities in a fast-paced dealership environment.

Qualifications

• Proven experience in service writing or as a Service Advisor.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Solid understanding of automotive systems and repair terminology.

Responsibilities

• Initiate service and repair orders based on customer concerns and vehicle performance.
• Verify warranty and service contract coverage.
• Build accurate repair estimates including labor, parts, and deductibles.
• Communicate service needs clearly to both customers and technicians.
• Keep customers informed about status, costs, and timelines during repairs.
• Administer manufacturer warranties for eligible repairs.
• Maintain detailed and up-to-date customer records.
• Promote current service specials and build long-term relationships.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Job description

Suburban Honda Farmington Hills is seeking an experienced Service Advisor to manage the customer experience from intake to completion. You will coordinate repair orders, verify warranty coverage, and communicate clearly with customers and technicians to ensure accurate estimates and timely service.

The role emphasizes strong customer service, effective communication, and the ability to manage multiple priorities in a fast-paced dealership environment.