Toyota Service Advisor

Harvey Autos; Brownlee (LA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Performance-based bonuses

Job summary

Harvey Autos in Brownlee, LA is seeking a motivated service advisor to join our Toyota dealership team. You will greet customers, assess vehicle needs, write repair orders, and communicate estimates clearly to clients to ensure a smooth repair process.

We value strong customer service, organization, and the ability to multi-task in a fast-paced environment. This full-time role offers health insurance, paid time off, a 401(k) plan, and performance-based bonuses.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced environment.
• Strong organization and time-management skills.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally
• Consult with customers regarding vehicle maintenance and repair needs
• Write accurate repair orders and document customer concerns
• Recommend maintenance and repairs based on manufacturer guidelines and vehicle condition
• Communicate repair recommendations and explain services clearly to customers
• Provide customers with accurate estimates and keep them informed throughout the repair process
• Coordinate with technicians and parts personnel to ensure efficient workflow
• Monitor repair progress and communicate delays or changes to customers
• Review completed repairs with customers and explain work performed
• Maintain strong customer relationships and encourage repeat business
• Maintain customer satisfaction standards
• Meet or exceed individual and department sales and performance goals

Skills

Customer service

Communication skills

Time management

Multitasking

Professional appearance

Job description

We are looking for a motivated, professional, and customer-focused service advisor to join our team. The ideal candidate enjoys working with people, has a strong understanding of automotive service, and is driven to provide an exceptional customer experience while meeting department goals

Responsibilities

• Greet customers promptly and professionally
• Consult with customers regarding vehicle maintenance and repair needs
• Write accurate repair orders and document customer concerns
• Recommend necessary maintenance and repairs based on manufacturer guidelines and vehicle condition
• Communicate repair recommendations and explain services clearly to customers
• Provide customers with accurate estimates and keep them informed throughout the repair process
• Coordinate with technicians and parts personnel to ensure efficient workflow
• Monitor repair progress and communicate delays or changes to customers
• Review completed repairs with customers and explain work performed
• Maintain strong customer relationships and encourage repeat business
• Maintain customer satisfaction standards
• Meet or exceed individual and department sales and performance goals

Qualifications

• Previous automotive service advisor experience is preferred
• Strong customer service and communication skills
• Professional appearance and positive attitude
• Ability to work in a fast-paced environment
• Strong organization and time-management skills
• Ability to multitask and prioritize effectively
• Basic understanding of automotive maintenance and repair
• Valid driver's license and acceptable driving record

What we offer

• Health insurance, dental, vision, 401k
• Performance-based bonuses
• Paid time off
• A professional, team-oriented work environment
• The opportunity to build a long term career with a growing Toyota dealership

We are looking for someone who is customer-driven, dependable, energetic, and motivated to succeed! If you enjoy helping people, have a passion for the automotive industry, and want an opportunity to grow your career, we would love to meet you.