Senior Server Support Technician (On-Site Travel)

Worldwide TechServices; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist to perform troubleshooting and client-facing service for desktops, laptops, deskside support, ESF, and servers. You will respond to service calls within SLA and document activities in real time.

Role requires 0–2 years of relevant experience, a technical school certification or equivalent, a valid driver’s license, and the ability to travel to client locations, including long distances and occasional overnight trips.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.
• Ability to communicate regarding technical issues with clients.
• Ability to drive to client locations.
• Ability to drive long distances, and occasional overnight assignments within other geographies.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair tool kit.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical communication

Problem solving

Travel to client locations

Education

Technical school certification

0-2 years experience

Tools

Repair toolkit

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist to perform troubleshooting and client-facing service for desktops, laptops, deskside support, ESF, and servers. You will respond to service calls within SLA and document activities in real time.

Role requires 0–2 years of relevant experience, a technical school certification or equivalent, a valid driver’s license, and the ability to travel to client locations, including long distances and occasional overnight trips.