Senior Server Support Technician – On-Site & Travel Ready

Worldwide TechServices; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions with a focus on infrastructure and professional services. Dynamic Server Support is a senior position within the team, performing diverse troubleshooting for desktops, laptops, deskside support, ESF, and servers, and interacting directly with clients to address issues promptly and accurately.

The role requires strong communication, ability to travel to client locations, and a commitment to safety and policy

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication

Travel readiness

Customer service

Lifting up to 50 lbs

Tool kit

Education

Technical school certification or equivalent

Tools

Hardware knowledge

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions with a focus on infrastructure and professional services. Dynamic Server Support is a senior position within the team, performing diverse troubleshooting for desktops, laptops, deskside support, ESF, and servers, and interacting directly with clients to address issues promptly and accurately.

The role requires strong communication, ability to travel to client locations, and a commitment to safety and policy