Senior Server Support Technician

Worldwide TechServices; Effingham (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A global technology services provider is seeking a Dynamic Server Support Specialist in Effingham, Illinois. This senior position involves troubleshooting and repairing various client products, including desktops and servers. Responsibilities include providing exceptional customer support, meeting service level agreements, and completing required documentation. Candidates should have a technical school certification or equivalent, and previous customer service experience is a plus. This is an equal opportunity role that may involve travel to client sites.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreements.
• Complete all administrative tasks associated with each call.

Skills

Communication about technical issues

Driving to client locations

Lifting and moving computer equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification

Tools

Relevant software and hardware knowledge

Job description

A global technology services provider is seeking a Dynamic Server Support Specialist in Effingham, Illinois. This senior position involves troubleshooting and repairing various client products, including desktops and servers. Responsibilities include providing exceptional customer support, meeting service level agreements, and completing required documentation. Candidates should have a technical school certification or equivalent, and previous customer service experience is a plus. This is an equal opportunity role that may involve travel to client sites.