Senior Server Support Technician

Worldwide TechServices; Sacramento (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A global technology services provider is seeking a Dynamic Server Support professional in Sacramento. This senior position involves repairing various client products and providing customer support for designated equipment. Candidates should have a technical school certification, with up to 2 years of experience preferred. Primary responsibilities include troubleshooting, meeting service level agreements, and ensuring customer satisfaction. Must own a basic repair tool kit and have the ability to lift equipment up to 50 lbs. This role requires a valid driver's license and reliable transportation.

Qualifications

• Typically requires 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Report all activity in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology services provider is seeking a Dynamic Server Support professional in Sacramento. This senior position involves repairing various client products and providing customer support for designated equipment. Candidates should have a technical school certification, with up to 2 years of experience preferred. Primary responsibilities include troubleshooting, meeting service level agreements, and ensuring customer satisfaction. Must own a basic repair tool kit and have the ability to lift equipment up to 50 lbs. This role requires a valid driver's license and reliable transportation.