Senior Server Support Technician

Worldwide TechServices; Trenton (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading technology services provider in Trenton is seeking a Dynamic Server Support Specialist. The role involves troubleshooting client products including desktops and servers, providing customer support, and ensuring service-level agreements are met. Ideal candidates will have a technical school certification, up to 2 years of experience, and possess skills for effective client communication. This is a full-time position with a focus on technical issue resolution and customer service satisfaction.

Qualifications

• 0-2 years of relevant experience required.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service levels.
• Complete all administrative tasks associated with each call.

Skills

Communication regarding technical issues with clients

Driving to client locations

Ability to lift and move various computer equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A leading technology services provider in Trenton is seeking a Dynamic Server Support Specialist. The role involves troubleshooting client products including desktops and servers, providing customer support, and ensuring service-level agreements are met. Ideal candidates will have a technical school certification, up to 2 years of experience, and possess skills for effective client communication. This is a full-time position with a focus on technical issue resolution and customer service satisfaction.