Senior Server Support Technician

Worldwide TechServices; South Holland (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

A leading technology services firm in South Holland is seeking a Dynamic Server Support professional. This position involves troubleshooting a variety of client products, ensuring customer service satisfaction, and completing administrative tasks. Candidates should hold a technical certification and have relevant experience, along with strong communication skills. The role includes driving to client locations and may require occasional overnight assignments. This position promotes a commitment to technical excellence and client service.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned.
• Meet customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory.
• Report all activity in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A leading technology services firm in South Holland is seeking a Dynamic Server Support professional. This position involves troubleshooting a variety of client products, ensuring customer service satisfaction, and completing administrative tasks. Candidates should hold a technical certification and have relevant experience, along with strong communication skills. The role includes driving to client locations and may require occasional overnight assignments. This position promotes a commitment to technical excellence and client service.