Senior Server Support Technician

Worldwide TechServices; Wilmington (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A global technology services provider is seeking a Dynamic Server Support professional to respond to client technical issues and repair various products. Responsibilities include providing customer support, meeting service level agreements, and managing administrative tasks. Ideal candidates should possess technical school certification, have relevant experience, and a valid driver’s license. The role requires travel, equipment management, and the ability to lift equipment up to 50 lbs. The company offers equal employment opportunities and values diverse backgrounds.

Qualifications

• 0-2 years of relevant experience is preferred.
• Previous customer service experience is a plus.
• Valid Driver’s License and reliable transportation required.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within established agreements.
• Complete all administrative tasks associated with each call.

Skills

Communication regarding technical issues

Driving to client locations

Ability to lift 50 lbs equipment

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology services provider is seeking a Dynamic Server Support professional to respond to client technical issues and repair various products. Responsibilities include providing customer support, meeting service level agreements, and managing administrative tasks. Ideal candidates should possess technical school certification, have relevant experience, and a valid driver’s license. The role requires travel, equipment management, and the ability to lift equipment up to 50 lbs. The company offers equal employment opportunities and values diverse backgrounds.