Senior Server and Client Tech Support Specialist

Worldwide TechServices LLC; Roanoke (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Worldwide TechServices LLC in Roanoke, VA is seeking a Dynamic Server Support professional to perform remote and on-site troubleshooting for desktops, laptops, deskside support, ESF and servers. You will interact with clients to address issues with urgency and accuracy.

The role requires ability to travel to client locations, lift up to 50 lbs, and maintain OEM certifications as directed. Strong communication and problem-solving skills are essential; 0-2 years of relevant experience is typical.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Driving to client locations

Hardware troubleshooting

Lifting up to 50 lbs

Basic repair tools

Education

Technical school certification or equivalent

Tools

OEM Certifications

Job description

Worldwide TechServices LLC in Roanoke, VA is seeking a Dynamic Server Support professional to perform remote and on-site troubleshooting for desktops, laptops, deskside support, ESF and servers. You will interact with clients to address issues with urgency and accuracy.

The role requires ability to travel to client locations, lift up to 50 lbs, and maintain OEM certifications as directed. Strong communication and problem-solving skills are essential; 0-2 years of relevant experience is typical.