Senior Field Server Technician – Client-Facing Support

Worldwide TechServices, LLC; Shreveport (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to troubleshoot desktops, laptops, deskside support, ESF, and servers while interacting with clients to resolve issues promptly.

The role emphasizes customer service, timely service calls, and accurate reporting under SLAs, with travel to client sites and the ability to lift up to 50 lbs. OEM certifications and a valid driver’s license are required.

Qualifications

• Technical school certification or equivalent with 0–2 years of relevant experience.
• Customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions professionally.
• Handle service calls within SLA and document activity.
• Meet customer service satisfaction criteria and guidelines.
• Complete administrative tasks and real-time reporting.
• Follow policies for successful service delivery and asset control.
• Report activity accurately and timely.
• Understand safety policies and work within guidelines.
• Other duties as assigned.

Skills

Client communication

Travel to client locations

Heavy lifting up to 50 lbs

Basic repair toolkit

Education

Technical school certification or equivalent

OEM Certifications

Valid Driver’s License

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to troubleshoot desktops, laptops, deskside support, ESF, and servers while interacting with clients to resolve issues promptly.

The role emphasizes customer service, timely service calls, and accurate reporting under SLAs, with travel to client sites and the ability to lift up to 50 lbs. OEM certifications and a valid driver’s license are required.