Senior Server Support Technician - On-Site

Worldwide TechServices, LLC; Brunswick (GA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices, LLC seeks a Dynamic Server Support technician to troubleshoot and repair client desktops, laptops, deskside systems, ESF, and servers. The role interacts directly with clients to address issues promptly and accurately.

The position requires travel to client sites, safety awareness, and the ability to lift up to 50 lbs, with a focus on SLAs and proper reporting.

Qualifications

• Typically requires technical school certification or equivalent.
• 0-2 years of relevant experience; customer service a plus.
• Maintain OEM certifications as directed by management.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls within SLA
• Meet customer service satisfaction criteria as guidelines
• Complete administrative tasks for each call
• Complete real-time reporting of all calls
• Follow established policies and guidelines
• Ensure asset/inventory control and prompt parts turnaround
• Report activity accurately and timely
• Understand safety policies and work within them

Skills

Customer service mindset

Technical communication

Lift 50 lbs

Manual dexterity

Travel readiness

Education

Technical school certification or equivalent

0-2 years relevant experience

Tools

Basic repair tool kit

Valid Driver’s License

Reliable transportation

OEM Certifications

Job description

Worldwide TechServices, LLC seeks a Dynamic Server Support technician to troubleshoot and repair client desktops, laptops, deskside systems, ESF, and servers. The role interacts directly with clients to address issues promptly and accurately.

The position requires travel to client sites, safety awareness, and the ability to lift up to 50 lbs, with a focus on SLAs and proper reporting.