Senior Server & On-Site Support Technician

Worldwide TechServices LLC; Pennsylvania; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Worldwide TechServices LLC is seeking a Dynamic Server Support professional to perform on-site troubleshooting and client-facing technical support across desktops, laptops, deskside services, ESF, and servers. You will interact with clients to address issues and ensure timely resolution.

The role requires ability to drive to client locations, lift equipment up to 50 lbs, and maintain OEM certifications while following safety policies.

Qualifications

• Technical school certification or equivalent.
• 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Valid driver’s license is required

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in guidelines and policies
• Complete all administrative tasks associated with each call as documented in policies and guidelines
• Complete real-time reporting of all calls as documented in policies and guidelines
• Follow policies, guidelines, and documents relating to service delivery for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required
• Report all activity in an accurate and timely manner
• Understand Safety policies and guidelines and work within them daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Travel to client locations

Lift up to 50 lbs

Own basic repair tool kit

Ability to drive long distances

Education

Technical school certification

Job description

Worldwide TechServices LLC is seeking a Dynamic Server Support professional to perform on-site troubleshooting and client-facing technical support across desktops, laptops, deskside services, ESF, and servers. You will interact with clients to address issues and ensure timely resolution.

The role requires ability to drive to client locations, lift equipment up to 50 lbs, and maintain OEM certifications while following safety policies.