Senior Server & Desk-Side Support Technician

Worldwide TechServices; Carlsbad (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist to handle desktop, laptop, Desk Side Support, ESF, and server troubleshooting for clients. The role interacts with clients to address issues and respond timely and accurately.

You will provide customer support, travel to client locations as needed, and ensure service quality while maintaining safety and company guidelines. OEM certifications must be maintained and on-time reporting will be required.

Qualifications

• Technical school certification or equivalent with 0–2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer communication

Client travel

Overnight travel

Heavy lifting

Education

Technical school certification or equivalent

Tools

Repair toolkit

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist to handle desktop, laptop, Desk Side Support, ESF, and server troubleshooting for clients. The role interacts with clients to address issues and respond timely and accurately.

You will provide customer support, travel to client locations as needed, and ensure service quality while maintaining safety and company guidelines. OEM certifications must be maintained and on-time reporting will be required.