Senior Security Service Technician – Fire & Access Systems

Convergint; City of Syracuse (NY); On-site; USD 51,000 - 66,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Vehicle reimbursement plan or company-

Tuition reimbursement

Paid parental leave

Job summary

Convergint is seeking a full-time Security Service Technician to join our team in the Syracuse area. You will service and support existing customers, respond to service calls and maintenance, and complete projects to help protect lives and assets.

You will use your advanced knowledge of fire alarm and electronic security systems, perform diagnostics, repairs, and installations, and provide detailed service reports. Local travel and a strong customer-service mindset are essential.

Qualifications

• High school diploma or equivalent experience.
• 5-7 years servicing, integrating, and programming access control systems.
• Experience with CCTV platforms (Milestone/Genetec) is preferred.
• Experience with access control brands (AMAG/Lenel/Genetec/CCURE/S2) is preferred.
• Intrusion system experience (DMP/Bosch) preferred.

Responsibilities

• Respond to routine service calls and maintenance visits in a timely manner.
• Diagnose, troubleshoot, repair, and replace defective parts in security systems.
• Install projects and complete accurate service reports for invoicing and cost tracking.
• Assist customers and colleagues with solutions and maintain a high level of service quality.
• Travel to local job sites as required.

Skills

Fire alarm systems

Electronic security systems

Programming skills

Mechanical aptitude

Electrical aptitude

MS Office proficiency

Self-motivated

Travel locally

Education

High School/GED

Tools

Milestone

Genetec

AMAG

Lenel

CCURE / S2

DMP

Bosch

Job description

Convergint is seeking a full-time Security Service Technician to join our team in the Syracuse area. You will service and support existing customers, respond to service calls and maintenance, and complete projects to help protect lives and assets.

You will use your advanced knowledge of fire alarm and electronic security systems, perform diagnostics, repairs, and installations, and provide detailed service reports. Local travel and a strong customer-service mindset are essential.