Senior Scale Learning & Education Specialist (Remote)

Samsara; Austin (TX); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity (for eligible roles)

Flexible working

Job summary

Samsara is seeking a remote Customer Education Trainer to design and deliver scalable learning programs for customers across our Connected Operations platform. You will create engaging sessions, develop materials, and adapt content as products evolve, ensuring clear learning outcomes and measurable impact.

You will work with the Education team to optimize live training, leverage LMS and community tools, and drive customer success through effective knowledge transfer in a fast-growing SaaS

Qualifications

• Excellent communication, presentation, and facilitation skills.
• Experience delivering at-scale programs and live webinars or vILT to external audiences.
• Interpersonal skills and ability to engage diverse audiences.
• Ability to create digital learning assets using AI tools and editing software.
• Knowledge of instructional design and learning objectives to shape programs.
• Self-directed and analytical with quick product learning.
• Ability to analyze engagement data and iterate content.

Responsibilities

• Build, deliver and facilitate cohort-based programs for customers from onboarding to advanced adoption.
• Design experiences linking physical and digital assets to live sessions and Community experiences.
• Produce and adapt training materials to reflect product changes and audience needs.
• Leverage in-house and external tools (Samsara Community, AI tools; Slido) to optimize training.
• Demonstrate platform expertise and address customer questions during live sessions.
• Manage live session logistics: registration, delivery, Q&A, polling, follow-up resources.
• Collaborate with CS Scale and Education teams to shape content and gather customer feedback.
• Identify knowledge gaps and partner with Customer Success and Product teams to address them.

Skills

Excellent communication

Facilitation

Public speaking

Instructional design

Self-directed learning

Analytical thinking

Tools

Samsara Community

LMS

Job description

Samsara is seeking a remote Customer Education Trainer to design and deliver scalable learning programs for customers across our Connected Operations platform. You will create engaging sessions, develop materials, and adapt content as products evolve, ensuring clear learning outcomes and measurable impact.

You will work with the Education team to optimize live training, leverage LMS and community tools, and drive customer success through effective knowledge transfer in a fast-growing SaaS