Senior At-Scale Customer Education Lead

Samsara

Chicago (IL)

Remote

USD 120,000 - 170,000

Full time

4 days ago

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Benefits offered by this job

Flexible remote model

Professional development stipend

Comprehensive health and parental leav

Health and parental leave plans

Job summary

Samsara is seeking a Senior Scaled Customer Education Specialist to help thousands of customers derive value from our Connected Operations Cloud. You will lead one-to-many programs, live webinars, and cohort trainings across transportation, construction, field services, and more.

The role offers a remote-friendly environment with autonomy to shape content, collaborate with Customer Success and Product teams, and deliver training that improves safety, efficiency, and sustainability at scale.

Qualifications

3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.
Excellent communication, presentation, and facilitation skills.
Experience delivering at-scale programs and live webinars to external audiences.
Ability to design digital learning assets using AI tools.

Responsibilities

Build, deliver and facilitate cohort-based programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption.
Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences.
Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs.
Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido).
Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions.
Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources.
Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events.
Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming.
Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.