Senior Product Training Architect - Scale Programs (Remote)

Samsara; Austin (TX); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Professional development stipend

Health insurance

Parental leave

Remote-friendly

Job summary

Samsara's Customer & Partner Education team is seeking a Senior Product Training Specialist focused on Scale segment to help thousands of customers derive value from our Connected Operations platform. You will design and deliver cohort-based programs, lead live webinars, and ensure effective onboarding and product adoption across diverse industries.

This remote role is open to US candidates (excluding SF Bay Area, NYC, DC).

Qualifications

• Excellent communication, presentation, and facilitation skills.
• Experience delivering at-scale programs and live webinars.
• Strong interpersonal skills and ability to engage diverse audiences.
• Ability to create digital learning assets using AI tools.
• Solid instructional design knowledge and program shaping.
• Self-directed, analytical, and capable of rapid self-learning.
• Ability to analyze engagement data and iterate content.
• Excellent multitasking and prioritization in a fast-paced environment.
• Attention to detail and polished deliverables.
• Team player with independent work style.
• 3–4 years teaching or training; 1 year in scaled delivery.

Responsibilities

• Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption
• Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
• Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
• Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
• Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
• Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
• Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
• Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Skills

Communication

Presentation skills

Facilitation

Public speaking

Instructional design

Training delivery

E-learning assets

LMS

Analytical thinking

Time management

Collaboration

Remote work

Tools

Slido

LMS

Community platforms

AI tools

Job description

Samsara's Customer & Partner Education team is seeking a Senior Product Training Specialist focused on Scale segment to help thousands of customers derive value from our Connected Operations platform. You will design and deliver cohort-based programs, lead live webinars, and ensure effective onboarding and product adoption across diverse industries.

This remote role is open to US candidates (excluding SF Bay Area, NYC, DC).