Senior Learning Architect — Scale Training (Remote)

Samsara; San Diego (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

Samsara is hiring a Sr. Technical Trainer focused on SCALE segments to help thousands of customers derive value from our connected operations platform. You’ll design, deliver, and optimize training across onboarding to advanced product adoption in a remote, US-wide role.

You’ll build digital assets, run live webinars and cohorts, and collaborate with Customer Success and Product teams to close knowledge gaps. Strong instructional design and data-driven mindset are key.

Qualifications

• Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce.
• Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
• Excellent interpersonal skills. You're dynamic and enthusiastic, and you connect well with people at any level of an organization.
• Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
• A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.
• Self-directed and analytical. You can teach yourself new products and tools quickly and assess what customers most need to know.
• Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't.
• Strong prioritization skills. You handle multiple programs and sessions concurrently while staying organized, methodical, and detail-oriented.
• An eye for detail and polish in everything you produce.
• Comfortable working independently and as part of a team.
• 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.

Responsibilities

• Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption
• Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
• Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
• Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
• Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
• Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
• Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
• Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Skills

Communication

Presentation

Facilitation

At-scale training

Interpersonal skills

AI-assisted content creation

Instructional design

Self-directed learning

Data-driven optimization

Prioritization

Detail-oriented

Independent & team collaboration

Teaching experience 3–4 yrs

Tools

LMS platforms

Community platforms

Customer education tools

Job description

Samsara is hiring a Sr. Technical Trainer focused on SCALE segments to help thousands of customers derive value from our connected operations platform. You’ll design, deliver, and optimize training across onboarding to advanced product adoption in a remote, US-wide role.

You’ll build digital assets, run live webinars and cohorts, and collaborate with Customer Success and Product teams to close knowledge gaps. Strong instructional design and data-driven mindset are key.