Senior Customer Education Architect — Scaled Programs

Samsara; Los Angeles (CA); Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Flexible working

Remote options

Accommodations information

Job summary

Samsara is seeking a Customer Education Professional to design, deliver, and scale training across SaaS products for a diverse US audience. The role supports onboarding through advanced adoption, blending live sessions with digital assets.

You will collaborate with the Education team and CS Scale to refine content, analyze engagement data, and iterate programs while embodying Samsara’s customer-first values.

Qualifications

• Excellent communication, presentation, and facilitation skills.
• Experience delivering at-scale programs and live webinars to external audiences.
• Strong interpersonal skills and ability to engage diverse audiences.
• Ability to create digital learning assets using AI tools.
• Working knowledge of instructional design with objective-driven content.
• Self-directed, analytical, and quick learner.
• Ability to analyze engagement data and iterate content.
• Strong prioritization to manage multiple programs concurrently.
• Attention to detail and polish in all deliverables.
• Comfortable working independently and with a team.
• 3–4 years of teaching or training experience, with at least 1 year in scaled delivery.

Responsibilities

• Build, deliver and facilitate cohort-based one:many programs from onboarding to advanced adoption.
• Design experiences tying physical and digital assets to live sessions or Community experiences.
• Produce and adapt training materials to reflect product changes and audience needs.
• Leverage tools to optimize training (Samsara Community, in-house AI tools; Slido).
• Demonstrate expertise across the Samsara platform during live sessions.
• Manage all live session logistics: registration, delivery, Q&A, polling, post-session resources.
• Collaborate with CS Scale and Education teams to shape content and capture feedback.
• Identify knowledge gaps and partner with CS and Product to address via programming.
• Champion Samsara’s cultural principles across global offices.

Skills

Communication

Facilitation

Public Speaking

Instructional Design

Data Analysis

Project Management

Team Collaboration

Independent Work

Training Delivery

Scaled Training

Tools

LMS platforms

Samsara Community

AI learning tools

Job description

Samsara is seeking a Customer Education Professional to design, deliver, and scale training across SaaS products for a diverse US audience. The role supports onboarding through advanced adoption, blending live sessions with digital assets.

You will collaborate with the Education team and CS Scale to refine content, analyze engagement data, and iterate programs while embodying Samsara’s customer-first values.