Senior SAP IS-U Customer Service Consultant - Utilities

EY; Portland (OR); A distancia; USD 103.000 - 188.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Descripción de la vacante

EY in the United States is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions for utility clients. You will translate business requirements into functional designs and work with stakeholders across the meter-to-cash lifecycle.

This role requires 3–4 years of SAP IS-U or SAP Utilities experience, hands‑on delivery of functional specs, and the ability to travel 40–60%.

Formación

• Bachelor’s degree required.
• 3–4 years SAP IS-U or SAP Utilities experience, including 3 years in SAP IS-U Customer Service.
• Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment.
• Experience with SAP IS-U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes.
• Experience supporting utility customer-lifecycle processes including account maintenance, service requests, move‑in/move‑out, transfers, start/stop service.

Responsabilidades

• Deliver SAP IS-U Customer Service solutions with clients and internal teams.
• Apply functional knowledge to address customer-service requirements and support project delivery.
• Coordinate end-to-end process impacts across Billing, FI-CA, Device Management, Work Management, and field service.
• Prepare functional designs, configuration documentation, test scenarios, data mappings, and other deliverables.
• Support cutover, data validation, production incidents, and post-go-live stabilization.

Conocimientos

SAP IS-U Customer Service

Utility industry experience

Travel willingness

Educación

Bachelor's degree

Herramientas

SAP IS-U

SAP S/4HANA Utilities

SAP CRM

Descripción del empleo

EY in the United States is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions for utility clients. You will translate business requirements into functional designs and work with stakeholders across the meter-to-cash lifecycle.

This role requires 3–4 years of SAP IS-U or SAP Utilities experience, hands‑on delivery of functional specs, and the ability to travel 40–60%.