Senior SAP IS-U Customer Service Consultant – Utilities

EY; City of Albany (NY); A distancia; USD 103.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental coverage

401(k) plan

Paid time off

Descripción de la vacante

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test and implement SAP IS-U solutions for utilities. You will work with business stakeholders and technical teams to translate requirements into practical functional designs that support customer, account, contract, premise, and service-request processes across the meter-to-cash lifecycle.

Some travel may be required. You will collaborate across Billing, FI-CA, Device Management and other modules to ensure

Formación

• Bachelor’s degree required.
• Typically 3–4 years of SAP IS-U or SAP Utilities experience, including at least 3 years hands-on SAP IS-U Customer Service.
• Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment.
• Experience with SAP IS-U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes.
• Experience supporting utility customer-lifecycle processes, including account maintenance, service requests, move-in/move-out, transfers, and start/stop service.

Responsabilidades

• Deliver SAP IS-U Customer Service solutions for clients and internal teams.
• Translate requirements into functional designs and configure SAP IS-U modules.
• Support service-requests, notifications, and customer-contact workflows.
• Coordinate with Billing, FI-CA, Device Management, and other modules.
• Prepare functional designs, test scenarios, data mappings, and project documentation.
• Execute unit and integration testing and support UAT and defect resolution.

Conocimientos

SAP IS-U

Customer service

Utility industry

Requirements analysis

Stakeholder communication

Travel readiness

Educación

Bachelor’s degree

Herramientas

SAP IS-U

SAP S/4HANA Utilities

SAP CRM

Descripción del empleo

EY is seeking an SAP IS-U Customer Service Senior Consultant to design, configure, test and implement SAP IS-U solutions for utilities. You will work with business stakeholders and technical teams to translate requirements into practical functional designs that support customer, account, contract, premise, and service-request processes across the meter-to-cash lifecycle.

Some travel may be required. You will collaborate across Billing, FI-CA, Device Management and other modules to ensure