Senior SAP IS-U Customer Service Consultant

EY; Memphis (TN); Remote; USD 103,000 - 205,000; Full time

Job summary

EY in the United States seeks an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will translate utility service-operation requirements into functional designs and work with stakeholders to deliver end-to-end processes.

Travel 40–60% is expected; a bachelor’s degree and 3–4 years in SAP IS-U or SAP Utilities are typical; EY offers a broad rewards package and opportunities to grow

Qualifications

• Bachelor’s degree required.
• Typically at least 3–4 years of SAP IS-U or SAP Utilities experience.
• Hands‑on in delivering functional requirements, configuration or design, testing, and production support.
• Experience with SAP IS‑U customer, business partner, contract account, premise and service processes.
• Willingness to travel 40–60% to meet client needs.
• Strong analytical, communication and stakeholder-management skills.

Responsibilities

• Deliver SAP IS-U Customer Service solutions with clients and internal teams.
• Translate requirements into functional designs and end‑to‑end workflows.
• Coordinate across Billing, FI-CA, Device Management, and other modules.
• Prepare functional specs, configuration docs, test scenarios and data mappings.
• Support unit and integration testing, UAT, and production stabilization.
• Provide knowledge transfer and guidance to client teams.

Skills

SAP IS-U Customer Service

Utility industry experience

Requirements gathering

Client stakeholder communication

Functional design

Testing and UAT

Education

Bachelor's degree

Job description

EY in the United States seeks an SAP IS-U Customer Service Senior Consultant to design, configure, test, and implement customer-facing SAP IS-U solutions across the meter-to-cash lifecycle. You will translate utility service-operation requirements into functional designs and work with stakeholders to deliver end-to-end processes.

Travel 40–60% is expected; a bachelor’s degree and 3–4 years in SAP IS-U or SAP Utilities are typical; EY offers a broad rewards package and opportunities to grow