Senior SAP Delivery & Operations Lead

EY

Hoboken (NJ)

Hybrid

USD 139,000 - 255,000

Full time

6 days ago

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Job summary

EY is seeking a Senior SAP Delivery Manager to lead and optimize SAP Managed Services delivering across multiple domains, with hands-on functional ownership and global team leadership. The role emphasizes continuous improvement, offshore collaboration, and strong client partnerships.

The successful candidate will balance people leadership with deep SAP expertise, drive automation initiatives, and ensure value realization for clients while maintaining high service quality in a hybrid work

Qualifications

Bachelor’s degree (4-year degree).
Typically, no less than 5–7 years of relevant experience in SAP Operations, running SAP projects, or both.
Expertise in Application Management is essential.
Demonstrated experience in SAP Managed Services or AMS operating models.
Knowledgeable of Agile terminology and Agile methods.
Strong customer orientation and experience in Customer Support Operations are required.
A solid understanding of Data Delivery and Management is necessary.
Proficiency in Stakeholder Management is important.
Familiarity with Technology Ecosystem Operations is crucial.
Experience in Technology Service Management is necessary.
Strong Troubleshooting and Triage skills are expected.
Excellence in Building and Managing Relationships is essential.
The ability to establish Client Trust and Value is crucial.
Strong communication skills, particularly in Communicating With Impact, are required.
Digital Fluency is a key requirement for this role.
Emotional Agility is important for navigating complex situations.
Proficiency in Hybrid Collaboration is valued.
Strong Complex Problem‑Solving abilities are essential.
Critical Thinking skills are necessary for success in this role.
A focus on Driving Outcomes is required.
Learning Agility to adapt to new challenges is important.

Responsibilities

Delivering quality support and resolving issues within the context of key business processes.
Providing hands‑on SAP functional leadership and issue resolution within one primary domain (FICO, SCM, Procurement, or OTC).
Contributing to initiatives that drive continuous improvement and standardization.
Ensuring adherence to service level agreements and operational level agreements established by service delivery.
Leading and managing cross‑location SAP delivery teams across onshore, nearshore, and offshore resources, ensuring effective utilization, engagement, and performance management.
Serving as an escalation point for complex functional and operational issues, driving root cause analysis and sustainable solutions.
Partnering closely with client stakeholders to align SAP operations with business outcomes and value realization.