Global SAP Delivery & Managed Services Lead

EY; Kansas City (MO); Hybrid; USD 139,000 - 255,000; Full time

Benefits offered by this job

Hybrid model

Health and retirement benefits

Job summary

EY is seeking a Senior SAP Delivery Manager to lead post-transition support and execution across SAP managed services. The role combines people leadership with deep SAP functional ownership, requiring strong collaboration with onshore, nearshore, and offshore teams to drive value realization for major clients.

The candidate should bring extensive SAP Operations experience, familiarity with Agile, and a strong customer-centric approach to manage complex environments and deliver high-quality

Qualifications

• Bachelor's degree required (4-year degree).
• Typically 5–7 years of SAP Operations experience, running SAP projects, or both.
• Expertise in Application Management is essential.
• Experience in SAP Managed Services or AMS operating models.
• Familiarity with Agile terminology and methods.
• Strong customer orientation and experience in Customer Support Operations.
• Knowledge of Data Delivery and Management.
• Proficiency in Stakeholder Management and Technology Ecosystem Operations.
• Experience in Technology Service Management and strong Troubleshooting skills.
• Ability to build and manage client relationships and establish trust.

Responsibilities

• Deliver quality SAP support across key business processes.
• Provide hands-on SAP functional leadership in one core domain (FICO, SCM, Procurement, or OTC).
• Lead continuous improvement and standardization initiatives.
• Ensure adherence to SLAs and OLAs for service delivery.
• Lead and manage globally distributed SAP delivery teams (onshore, nearshore, offshore).
• Serve as escalation point for complex issues and drive root-cause analysis.
• Partner with client stakeholders to align SAP operations with business outcomes.

Skills

SAP ERP

FICO

SCM

OTC

Team leadership

Global delivery

Customer orientation

ITIL

Communication

Problem solving

Education

Bachelor's degree

Job description

EY is seeking a Senior SAP Delivery Manager to lead post-transition support and execution across SAP managed services. The role combines people leadership with deep SAP functional ownership, requiring strong collaboration with onshore, nearshore, and offshore teams to drive value realization for major clients.

The candidate should bring extensive SAP Operations experience, familiarity with Agile, and a strong customer-centric approach to manage complex environments and deliver high-quality