Senior SAP Delivery & Ops Manager

EY

Tampa (FL)

Hybrid

USD 139,000 - 255,000

Full time

9 days ago

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Job summary

EY seeks a Senior SAP Delivery Manager to oversee post-transition SAP managed services, blending people leadership with hands-on SAP delivery. You will manage cross-functional SAP teams, ensure quality support, and drive continuous improvement in a fast-paced environment.

Travel may be required as projects evolve, and you will engage with clients daily to realize value. The role emphasizes SAP expertise in one core domain (FICO/OTC/SCM), offshore delivery, and strong collaboration within a

Qualifications

Bachelor’s degree (4-year).
Typically, no less than 5–7 years of relevant experience in SAP Operations, running SAP projects, or both.
Expertise in Application Management is essential.
Demonstrated experience in SAP Managed Services or AMS operating models.
Knowledgeable of Agile terminology and Agile methods.
Strong customer orientation and experience in Customer Support Operations are required.
A solid understanding of Data Delivery and Management is necessary.
Proficiency in Stakeholder Management is important.
Familiarity with Technology Service Management is crucial.
Strong Troubleshooting and Triage skills are expected.

Responsibilities

Deliver quality SAP support and resolve issues across key business processes.
Provide hands-on SAP functional leadership and issue resolution in one core domain.
Contribute to continuous improvement and standardization initiatives.
Ensure adherence to SLAs and OLAs established by service delivery.
Lead SAP delivery teams across onshore, nearshore, and offshore resources.
Escalate complex issues and drive root-cause analysis and solutions.
Partner with client stakeholders to align SAP operations with business outcomes.