Senior Sales Operations & Program Manager

Motorola Solutions Inc; Phoenix (AZ); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions Inc. in Phoenix seeks an experienced Program Manager to drive end-to-end process execution and platform enablement across commercial programs.

This role requires pragmatic problem-solving, cross-functional collaboration, and the ability to balance automation with manual workstreams. You will partner with Sales, IT, Customer Success, Finance, Product, and Legal to optimize workflows, maintain CRM data integrity, and develop SOPs to support a high-velocity seller journey from

Qualifications

• 4+ years of hands-on experience in project management, business operations management, or sales operations within a fast-paced environment.
• Proven track record bringing practical perspectives from external organizations to solve operational challenges and optimize team workflows.
• Strong conceptual understanding of enterprise CRM systems with focus on design, data flow, and user interaction.
• Solid grasp of the end-to-end B2B sales cycle, including lead conversion, opportunity management, quoting handoffs, and order processing.

Responsibilities

• Map and optimize end-to-end commercial workflows, focusing on user interaction, handoffs, and process logic across the complete seller journey.
• Support the team with day-to-day system adjustments, workflow governance, and process enhancements.
• Identify when streamlined manual processes or lightweight interventions are more effective than extensive automations.
• Collaborate with IT, CRM administrators, and platform teams to translate business needs into scalable designs.
• Develop SOPs, process documentation, and user enablement resources to facilitate change management.

Skills

Project management

Operations management

Sales operations

CRM architecture

Influencing & communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Dynamics

HubSpot

Job description

Motorola Solutions Inc. in Phoenix seeks an experienced Program Manager to drive end-to-end process execution and platform enablement across commercial programs.

This role requires pragmatic problem-solving, cross-functional collaboration, and the ability to balance automation with manual workstreams. You will partner with Sales, IT, Customer Success, Finance, Product, and Legal to optimize workflows, maintain CRM data integrity, and develop SOPs to support a high-velocity seller journey from