Senior Program Manager, Sales Ops & Process Excellence

Motorola Solutions Inc; Charlotte (NC); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions in Charlotte, NC is seeking an agile Program Manager to drive process execution, workflow optimization, and platform enablement across key commercial programs. In this high-visibility role, you will partner cross-functionally to streamline handoffs and implement pragmatic improvements that lift day-to-day operations.

You will bridge Sales, IT, Finance, Product, and Legal, shaping SOPs and user enablement to support the end-to-end seller journey from lead to order.

Qualifications

• 4+ years of hands-on experience in PM, ops, or sales ops.
• External perspective bringing practical insights from other orgs.
• CRM architecture with focus on design, data flow and workflow logic.
• Understanding of end-to-end B2B sales cycle from lead to order.
• Pragmatic problem solving and order-of-operations prioritization.
• Strong influencing and communication to align stakeholders.
• Bachelor's degree in business/IS/analytics or equivalent.

Responsibilities

• Map and optimize end-to-end commercial workflows across seller journey.
• Provide day-to-day system adjustments and workflow governance.
• Decide when manual vs automated solutions are best suited.
• Translate needs into scalable system designs with IT and CRM teams.
• Maintain CRM data integrity and define process governance.
• Create SOPs and user enablement resources to drive adoption.

Skills

Program management

Sales operations

CRM systems

Cross-functional collaboration

Communication

Education

Bachelor's degree in Business Administration / Information Systems

Tools

Salesforce

Microsoft Dynamics

HubSpot

Job description

Motorola Solutions in Charlotte, NC is seeking an agile Program Manager to drive process execution, workflow optimization, and platform enablement across key commercial programs. In this high-visibility role, you will partner cross-functionally to streamline handoffs and implement pragmatic improvements that lift day-to-day operations.

You will bridge Sales, IT, Finance, Product, and Legal, shaping SOPs and user enablement to support the end-to-end seller journey from lead to order.