Senior Sales & Operations Coordinator — Drive Branch Growth

Herc Rentals; Joliet (IL); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) plan with company match

Paid Time Off

Life and disability insurance

Employee Assistance Program

Job summary

Herc Rentals in Joliet, IL is seeking a Senior Sales and Operations Coordinator to join our branch team. You will be the first point of contact for customers, coordinating deliveries, and supporting sales with a focus on service excellence.

You will learn to manage a diverse customer portfolio, optimize routes for drivers, and act as a local expert on equipment, pricing practices, and branch dashboards while helping teammates achieve regional sales goals.

Qualifications

• High school diploma or GED; college degree preferred.
• 2–4 years of relatable experience.
• Fluent in Rental Man and On the Go.
• Proficient with DOT regulations and load securement guidelines.
• Valid driver's license with clean driving record.

Responsibilities

• Proactively answer and resolve customer questions.
• Schedule delivery and pickup of equipment; partner with drivers and vendors.
• Optimize routing of drivers and enforce DOT regulations.
• Aid and support the other coordinators at the branch.
• Be a trusted partner to the territory sales representatives.
• Manage a portfolio of customers and maximize revenue.
• Finalize sales for both inbound and outbound calls.
• Provide customers with expert advice on equipment selection, operation and maintenance.
• Generate, process, analyze and review daily business reports.
• Support all team members.
• Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists.
• Act as local expert on Optimus and pricing practices.
• Assist others with Salesforce.com.
• Continue to open accounts and prescreen customers using eApply.

Skills

Drive multiple vehicle types

Customer communication

Decision making

Initiative

Planning

Personal organization

Adaptability

Teamwork

Education

High school diploma or GED

College degree preferred

Tools

Rental Man

On the Go

DOT Regulations knowledge

Job description

Herc Rentals in Joliet, IL is seeking a Senior Sales and Operations Coordinator to join our branch team. You will be the first point of contact for customers, coordinating deliveries, and supporting sales with a focus on service excellence.

You will learn to manage a diverse customer portfolio, optimize routes for drivers, and act as a local expert on equipment, pricing practices, and branch dashboards while helping teammates achieve regional sales goals.